Lead Receptionist

PT Ratu Mega · 📍 Kulon Progo · Diposting 2026-10-10
FULL_TIME⭐ TERVERIFIKASI
Rp 17.000.000 – Rp 23.000.000 per month
PT Ratu Mega is seeking a highly skilled and professional Lead Receptionist to join our team in Kulon Progo. The ideal candidate will be responsible for managing front desk operations, ensuring a welcoming environment for visitors, and providing excellent customer service. This is a full-time position with a competitive salary package.

📋 Tanggung Jawab Pekerjaan

Manage and oversee front desk operations, including check-in/check-out procedures, guest registration, and room assignments.,Provide exceptional customer service to guests, ensuring their needs are met promptly and efficiently.,Handle inquiries and resolve guest complaints professionally and courteously.,Maintain accurate and up-to-date guest records and reservations.,Coordinate with various departments to ensure smooth operations and timely resolution of guest requests.,Monitor and manage the reception area, ensuring it is clean, organized, and welcoming at all times.,Train and mentor junior receptionists to maintain high service standards.,Assist in managing the receptionist team's schedules and performance.

🎓 Kualifikasi & Syarat

Bachelor's degree in Hospitality Management, Business Administration, or a related field.,Minimum of 3 years of experience as a Receptionist or similar role in the hospitality industry.,Excellent communication and interpersonal skills.,Strong organizational and multitasking abilities.,Proficiency in using computer systems and software relevant to the hospitality industry.,Fluency in English and Bahasa Indonesia.,Knowledge of local laws and regulations related to the hospitality industry.,Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

Customer serviceConflict resolutionTeam leadershipTime managementMultilingual skillsTechnical proficiency
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