Healthcare Customer Service Representative - Admin Hotline

Join Superb Clinic, a leading healthcare provider in Jakarta, as a Healthcare Customer Service Representative for our Admin Hotline. This role is perfect for compassionate professionals who excel in communication and problem-solving, ensuring exceptional patient service and operational efficiency. In this role, you'll handle inbound and outbound calls from patients, answering inquiries, scheduling appointments, and resolving issues promptly. Our clinic is committed to providing top-notch healthcare services, and we need dedicated individuals to support our mission in Jakarta Selatan.

As a Healthcare Customer Service Representative at Superb Clinic, you'll be the first point of contact for our patients, ensuring their queries are addressed with empathy and accuracy. You'll work with our electronic health records system (EHR) and appointment scheduling software to streamline operations. This role offers a dynamic work environment where your skills in communication and customer service will make a direct impact on patient satisfaction and clinic operations.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls from patients, answering inquiries and providing information about clinic services.
• Schedule and manage patient appointments using our appointment scheduling software.
• Process insurance claims and patient payments, ensuring accurate and timely transactions.
• Resolve patient complaints and issues, maintaining a high standard of customer satisfaction.
• Update patient records in our electronic health records system (EHR) to ensure accurate and up-to-date information.
• Collaborate with the clinic staff to coordinate patient care and ensure a seamless experience.
• Provide exceptional customer service, demonstrating empathy and professionalism in all interactions.
• Maintain a high level of confidentiality and adhere to all privacy and security protocols.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field, preferably in the healthcare industry.
• Proficient in using electronic health records (EHR) systems and appointment scheduling software.
• Excellent communication and interpersonal skills, with the ability to handle multiple calls and patients simultaneously.
• Strong problem-solving and decision-making skills to resolve patient issues effectively.
• Ability to work well under pressure and meet tight deadlines.
• Professional and compassionate demeanor, with a commitment to providing excellent patient care.
• Fluency in both English and Indonesian is a plus.
• High school diploma or equivalent, with a certification in healthcare customer service or a related field preferred.

🛠️ Keahlian

Lowongan Terkait