Passenger Service Agent - Check-in Staff (Bali, Indonesia)

Join Ocean Fast Ferries Inc, a leading maritime transportation company, as a Passenger Service Agent - Check-in Staff in the vibrant tourism hub of Bali! This is an exciting opportunity to be the first point of contact for travelers, ensuring a seamless and welcoming experience. As a Check-in Staff, you'll be responsible for managing passenger check-ins efficiently, using our state-of-the-art booking system, and providing excellent customer service. This role offers a dynamic work environment, competitive compensation, and the chance to be part of a company that's a key player in Bali's transportation network.

In this role, you'll daily interact with a diverse range of passengers, from local tourists to international visitors, ensuring their smooth journey begins with a friendly and professional greeting. You'll work closely with our team to handle check-ins, manage boarding passes, and assist with any inquiries or issues that may arise. With Ocean Fast Ferries Inc, you'll have the opportunity to grow within a supportive and innovative company, contributing to the success of Bali's tourism industry.

📋 Tanggung Jawab Pekerjaan

• Manage passenger check-ins efficiently using our booking system, including SeaStar and other relevant software.
• Issue boarding passes and assist passengers with any check-in related queries.
• Provide excellent customer service, ensuring a welcoming and professional experience for all passengers.
• Handle and resolve any issues or concerns that may arise during the check-in process.
• Work collaboratively with the team to ensure smooth operations and a positive passenger experience.
• Assist with the preparation and organization of ferry departures.
• Maintain a clean and organized check-in area, ensuring it is ready for the next group of passengers.
• Adhere to company policies and procedures, ensuring compliance with all safety and operational guidelines.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in a customer service or hospitality role.
• Excellent communication skills in English and Bahasa Indonesia.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Familiarity with basic computer skills and experience with booking systems is a plus.
• Strong interpersonal skills and the ability to build rapport with a diverse range of passengers.
• Ability to work shifts, including evenings, weekends, and holidays.
• Valid ID and the ability to pass a background check.
• Enthusiasm for working in the tourism industry and a commitment to providing excellent customer service.

🛠️ Keahlian

Lowongan Terkait