Luxury Services Manager - Exclusive Hospitality & Client Experience

Join Bintang Laut Luxury Resorts & Villas, a premier destination for discerning travelers seeking unparalleled luxury and bespoke experiences in the heart of Bangka Belitung. We are seeking a dynamic and sophisticated Luxury Services Manager to elevate our guest experience in Pangkal Pinang.

As the Luxury Services Manager, you will be the backbone of our resort's service excellence, ensuring every guest feels like royalty. You will oversee a team of dedicated professionals, from concierge to housekeeping, to deliver personalized service that exceeds expectations. This role is perfect for someone who thrives in a high-end hospitality setting and is passionate about creating unforgettable experiences.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of luxury services, ensuring high standards of cleanliness and guest satisfaction.
• Manage and train a team of service professionals to deliver exceptional guest experiences.
• Coordinate with other departments to ensure seamless service delivery.
• Implement and monitor service quality metrics to continuously improve guest satisfaction.
• Handle guest complaints and resolve issues promptly to maintain high service standards.
• Stay updated with industry trends and best practices in luxury hospitality.
• Ensure compliance with health and safety regulations.
• Represent the resort at events and meetings to showcase our luxury services.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Tourism, or a related field.
• Minimum 5 years of experience in luxury hospitality, preferably in a management role.
• Proven track record of managing high-end service teams.
• Excellent communication and leadership skills.
• Proficiency in using CRM systems and service management software.
• Understanding of luxury branding and guest experience principles.
• Ability to work under pressure and meet tight deadlines.
• Fluent in English and Bahasa Indonesia.

🛠️ Keahlian

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